MMKhosting Uptime
Here at MMKhosting we use only top quality servers, switches, and routers. This translates in great reliability and uptime. As a result, within our own
server farm and facilities that are under our own control and management, we guarantee that our network will be up and functioning 99.97% of the time per month.
We are not responsible for outages or circumstances beyond our control that hinder access to your site or server such as :
- Traffic conditions on the internet
- Hardware failure
- DDoS or other attacks
- ISP problems
- Browser or DNS caching
- An outage from an upstream facility outside of our network
Occasionally servers and systems must be brought down for routine maintenance and upgrades to ensure that your site will perform optimally. However, we strive to keep such service interruptions to a minimum, and, when possible, give you advance notice of scheduled any maintenance. Scheduled service outages do not qualify for this guarantee!
Additionally, this guarantee is your remedy for any unscheduled downtime of more than three tenths of one (.3%) percent per month. We will provide a credit in the amount of 1 day of service for every hour that your domain or server is unreachable due to a network or equipment failure. Downtime must be confirmed by a staff member in our support system. Maximum credit given will be for 1 free month of hosting or £150.00 whichever is less. The credit will be applied to your invoice on your next due date. Dedicated server clients will only be credited for local network or server hardware problems. Colocated clients will only be credited for local network problems.
