24×7 Free Technical support
Here at MMKhosting we are dedicated to providing quality technical support 24/7. We have developed a robust support system for our clients to use on a daily basis. Below we have displayed the methods to obtain support and have arranged them based on our preferences.
1. Online Manual - Our online manual has been written based on other users FAQ’s and our own experience. Our manual includes several beginners guides and use tips.
2. F.A.Q. - Our frequently asked questions section is support comprised of questions we routinely receive from clients and our appropriate response. The FAQ section is routinely updated with the most common asked questions or sought out information.
3. Online Forums - Our online forums are visited daily and even hourly by many of our staff. We do have a support section set aside for clients to contact us at. Many of our clients also visit the forums and this gives you a unique chance to share helpful tips with other clients. We also post any outage or maintenance information in our forums in the “New & Updates” sections.
4. Ticket System - Our ticket system is support by all of our techs around the globe. This method of support carries the fastest response times and also provides you and our staff with a detailed history. This will help the next tech to which steps have been taken and what the issue is.
5. AUP - Acceptable Use Policy
6. Uptime - Uptime Policy
7. Privacy Policy
